warranty at SwissTimeZone.com

Warranty and Other Policies Matters

Warranty Policy: All watches are warranted for a period of 1 year from date of purchase. If the watch malfunctions within one year from the date of purchase, Swiss Time Zone will repair the defect at no cost to the customer. All work will be done to factory standards and only genuine parts will be used. The customer will be responsible for shipping to Swiss Time Zone Co., in a secure package via insured carrier. All warranty repairs will be returned to the customer at our expense. This warranty does not cover external damage or water damage caused by the customer. New Watches - The warranty period is extended to two years. When possible, warranty repairs will be returned to the factory via a factory authorized dealer. If our supplier is not factory authorized we will do the repair work in house. Factory warranty repairs normally take 4 - 6 weeks. In house repairs 1-3 weeks. Swiss Time Zone Co., is not a factory authorized seller of any watch brand. We often offer new watches at substantial discounts. We are able to do this by purchasing from sources in various countries with favorable exchange rates and lower factory price structures. Often authorized watch dealers will sell large groups of inventory to raise funds during periods of low cash flow. We have the financial ability to take advantage of these situations and can often buy at prices lower than most jewelers. Since we are not bound by contract to any watch company we pass the saving to our customers.

Terms: All watches sold subject to complete customer satisfaction. One week return privilege (client pays all shipping). New clients may prepay by bank check, charge card, wire, or personal check. Personal checks held until cleared. Bank checks must be verified by the issuing bank before shipment is released. We gladly accept Visa, Master Card and AMEX. Credit card information .

Shipping: Watch will be shipped via Fed Ex priority insured overnight delivery (slightly longer delivery time to internatonal destinations).

Ordering Instructions: You may place an order by phone 1-843-842-9500 (EST), by e-mail at sales@swisstimezone.com, or by using the online form on the individual watch page (click its thumbnail picture on the catalog page). Please provide stock number and brief description of the watch and your contact information. We will notify you regarding availability. If available, please tell us to hold your choice and advise payment method and shipping preferences.

Watch Grades: Watches graded on a 1 - 10 scale. In general no watches under grade 7 will be offered.

Examples
Grade 10 - New with box and papers. Never worn.
Grade 9 - As new, with minor wear.
Grade 8 - Worn, but in excellent original condition.
Grade 7 - Worn but well cared for. Polished to remove scratches. Bracelet or strap with slight wear.

Privacy Policy: We provide an e-mail order form on this web site where visitors may request products and information on the products that we sell. The contact information obtained by this form is kept confidential. This information is maintained on a computer separate from the Internet server.

Any business related e-mail sent to Swiss Time Zone is kept confidential unless released by sender.

In gathering traffic statistics, our web server automatically recognizes domain names of visitors, but not their e-mail addresses. This information is available to us to help us serve our visitors better.

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

We NEVER give (nor sell) visitor e-mail addresses, domain names, or other contact information to any other person, business or organization, unless released by sender.

Thank you for your confidence.
Peter D. Baier